1. CONFIRMATION OF PARTICIPATION AND TERMS AND CONDITIONS
1.1. Participation in the Infinity Rewards Programme is subject to the Infinity Rewards Programme Terms and Conditions.
1.2. Every Cardholder is subject to these General Terms and Conditions and by participating in the Infinity Rewards Programme, the Cardholder agrees that he/she has (and shall be deemed to have) read, understood and unconditionally accepted the General Terms and Conditions
2. ELIGIBILITY OF MEMBERSHIP
2.1. Applicants may become Cardholders by completing the Application Form. Application forms may be obtained directly from Partners or via the ONE|ONE Infinity Rewards (Pty) Ltd website.
2.2. Each Cardholder will receive a membership number for the Infinity Rewards Programme.
2.3. Membership of the Infinity Rewards Programme is only available to natural persons, unless otherwise determined in writing by ONE|ONE Infinity Rewards (Pty) Ltd.
2.4. Membership of the Infinity Rewards Programme is open to non-residents and residents of the Republic.
2.5. Membership to the Infinity Rewards Programme is offered at the sole discretion of ONE|ONE Infinity Rewards (Pty) Ltd and ONE|ONE Infinity Rewards (Pty) Ltd may accept or reject any application for membership or suspend or terminate any Cardholder’s membership with reasonable notice to that effect.
2.6. Membership will be established in the Cardholder’s personal capacity and name as it appears on the Cardholder’s valid passport and/or national identification document from time to time. Only such Cardholder may earn and accumulate Rewards on this membership number.
2.7. Cardholders are responsible for advising ONE|ONE Infinity Rewards (Pty) Ltd of correct and accurate information. Cardholders must advise ONE|ONE Infinity Rewards (Pty) Ltd of any change in membership details as soon as practicable after the change and submit such changes to the ONE|ONE Infinity Rewards (Pty) Ltd contact centre in writing, including the membership number and proof of identification (a copy of identity document or passport).
3. REWARDS: EARNING, ACCUMULATION AND REDEMPTION
3.1. Membership Card
3.1.1. Infinity Cards when issued will ordinarily allow Cardholders to immediately use same for purposes of earning Rewards.
3.1.2. Cardholders must present a valid Infinity Card when acquiring an Eligible Product or redeeming Rewards at any of the Partners in the Partner Network.
3.2. Earning and Accumulation of Rewards
3.2.1. Rewards are earned upon purchasing Eligible Products at Partners and such Rewards being credited to a Cardholder’s Account.
3.2.2. The number of Rewards awarded is calculated by reference to the South African Rand value of an Eligible Product (exclusive of any VAT or other taxes on the Eligible Transaction). The rate of earning shall be determined by ONE|ONE Infinity Rewards (Pty) Ltd from time to time.
3.2.3. ONE|ONE Infinity Rewards (Pty) Ltd may on reasonable notice (including via electronic and/or internet based communication) change the rate of earning at any time.
3.2.4. Rewards may also be credited to a Cardholder’s Account as a result of promotions offered from time to time by ONE|ONE Infinity Rewards (Pty) Ltd or a Partner. ONE|ONE Infinity Rewards (Pty) Ltd and the Partner shall determine which products qualify for Rewards and the number of Rewards that will be credited to a Cardholder’s Account for such purposes.
3.2.5. Cardholders may verify the balance of Rewards held on an Infinity Card either by:
188.8.131.52. obtaining the balance directly from a Partner; or
184.108.40.206. by accessing the ONE|ONE Infinity Rewards (Pty) Ltd website www.infinityrewards.co.za
220.127.116.11. by SMS’ing the word ‘balance’ or ‘bal’ and the 9 (nine) digit ONE|ONE Infinity Rewards (Pty) Ltd Rewards card number to the short code 41534. SMS’s charged at R2 an SMS.
3.3. Redeeming Rewards
3.3.1. Subject to the Infinity Rewards Programme Conditions, Cardholders (not Applicants) may redeem Rewards during business hours at any Partner in the Partner Network.
3.3.2. Where Cardholders have not accumulated sufficient unexpired Rewards for purchase of an Eligible Product, he/she may combine the Rewards with a cash payment.
3.3.3. Rewards will be adjusted to reflect refunds or other events which result in a reversal of an Eligible Transaction which earned Rewards.
3.3.4. Rewards may not be redeemed for cash, credit or any other consideration. Rewards hold no value outside of the Infinity Rewards Programme.
3.3.5. Without limiting the provisions of clause 3.3.4, Rewards are personal to the Cardholder and, subject to clause 7.2, may not be transferred, assigned, sold or combined with any account or Rewards of another person, whether or not that person is a member of the Infinity Rewards Programme.
3.3.6. Rewards may not be redeemed if expired.
4.1. Acceptance of these General Terms and Conditions by a Cardholder includes acceptance that ONE|ONE Infinity Rewards (Pty) Ltd has contractual agreements with Partners.
4.2. If the terms of these contractual agreements changes at any time, ONE|ONE Infinity Rewards (Pty) Ltd may similarly vary the terms and conditions applicable to Cardholders. By continued participation in the Infinity Rewards Programme after such changes, the Cardholder agrees to be bound by these General Terms and Conditions.
4.3. ONE|ONE Infinity Rewards (Pty) Ltd may, in its reasonable discretion, add or remove Partners from the Infinity Rewards Programme at any time without any notice being required. In the event that a Partner is removed from the ONE|ONE Infinity Rewards (Pty) Ltd for whatever reason, the Cardholder will retain any Rewards remaining in his/her Infinity Card that were earned through the Partner. ONE|ONE Infinity Rewards (Pty) Ltd shall endeavour to replace such Partner with a new Partner providing similar products and/or services.
4.4. Earning and spending Rewards on Eligible Products will be subject to the relevant Partner’s conditions of purchase. All returns and refunds of products and/or services purchased with the Infinity Card will be subject to the relevant Partner’s returns and refunds policy.
5. EXPIRY OF REWARDS
5.1. All Rewards earned are valid for three (3) years after the month in which such Rewards were earned unless otherwise stated herein or agreed in writing between ONE|ONE Infinity Rewards (Pty) Ltd on the one hand and the Cardholder or a Partner on the other hand.
5.2. Rewards are earned with effect from the date of the relevant Eligible Transaction notwithstanding the date that the Rewards are credited in the Cardholder’s Account.
5.3. Rewards may not be redeemed if they have expired.
5.4. Notwithstanding the provisions of this clause 5, ONE|ONE Infinity Rewards (Pty) Ltd may, in its discretion, elect to treat any expired Rewards as valid and redeemable.
5.5. In the event that a Cardholder does not use his Infinity Card for a continuous period of twelve (12) months reckoned from any date, the Cardholder’s Account may be closed temporarily or permanently or otherwise dealt with at ONE|ONE Infinity Rewards (Pty) Ltd ’s discretion and the Infinity Card connected thereto, as the case may be, suspended, deactivated or cancelled by ONE|ONE Infinity Rewards (Pty) Ltd . Cardholders will receive advance notice of inactivity which could result in the aforesaid consequences.
6. SERVICE FEE
6.1. Service fee charged for SMS sent with cardholder account balance total. Select Opt Out if you do not wish to receive this monthly.
7.1. ONE|ONE Infinity Rewards (Pty) Ltd protects the user’s privacy:
7.2. No personal information will be disclosed to third parties without the user’s permission or due process.
7.3. ONE|ONE Infinity Rewards (Pty) Ltd gathers and will be in possession of the following private and personal information:
7.3.1. Information provided by the user voluntarily – this information is used to provide a better service to users;
7.3.2. Information automatically provided (e.g. cookies) – this information is gathered to better your browsing and interaction with ONE|ONE Infinity Rewards (Pty) Ltd . Cookies cannot harm your computer or carry viruses; and
7.4. By using the Infinity Rewards Programme; Infinity Card and/or website the User consents to the following:
7.4.1. ONE|ONE Infinity Rewards (Pty) Ltd may use your personal information to communicate with the user from time to time. Users may indicate if they do not wish to receive such communications; and
7.4.2. ONE|ONE Infinity Rewards (Pty) Ltd may use user’s information for non-personal statistical purposes.
7.4.3. ONE|ONE Infinity Rewards (Pty) Ltd shall monitor and record all calls and other interaction with you and you hereby give permission for such communication.